Informativa sulle spedizioni

Last updated: September 2026

At AFR SPES, every order is prepared with care and attention to detail. We aim to process and deliver your order as quickly and smoothly as possible.

1. ORDER PROCESSING

Orders are processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that during launches, sales, promotional periods, or periods of exceptionally high demand, processing may take slightly longer. We appreciate your patience while we prepare your order.

2. SHIPPING TIMES

Estimated delivery times begin once your order has been dispatched:

Destination

Estimated Delivery

Italy

1–3 business days

European Union

2–5 business days

United Kingdom

3–7 business days

Rest of Europe

3–7 business days

United States & Canada

4–8 business days

Rest of the World

5–10 business days

These are estimated delivery times and are not guaranteed. Delays may occasionally occur due to the courier, customs procedures, weather conditions, public holidays, or circumstances outside AFR SPES’s control.

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery destination and order.

From time to time, AFR SPES may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website.

4. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number, where available.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact us at connect@afrspes.com and we will assist you.

5. CUSTOMS & IMPORT DUTIES

For orders shipped outside the European Union, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

AFR SPES is not responsible for delays caused by customs clearance but is available to assist in any issue.

Customers are responsible for ensuring that the recipient’s name, delivery address, telephone number, and any other required information are correct and complete.

6. DELIVERY ADDRESS

Please carefully check your delivery information before completing your purchase.

AFR  SPES cannot guarantee that an order can be redirected or cancelled once it has been dispatched.

If you enter an incorrect or incomplete address and the parcel is returned to AFR SPES, additional shipping costs may apply for re-delivery.

7. DELAYED OR LOST ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us at connect@afrspes.com

We will work with the shipping carrier to locate your parcel.

Once an order has been handed over to the shipping carrier, AFR  SPES is not responsible for delays caused by the carrier, customs, or events outside our reasonable control. However, we will always do our best to assist you in resolving the issue.

8. DAMAGED PACKAGES

Please inspect your package when it arrives.

If your parcel appears damaged, we recommend taking photographs of the packaging and the items before opening or discarding the packaging.

If your item has been damaged during transit, please contact us at connect@afrspes.com within 48 hours of delivery, including your order number and photographs of the damage.

We will review the situation and assist you with the next steps.

9. SPLIT SHIPMENTS

In some circumstances, items from the same order may be shipped separately. If this happens, you may receive separate shipping confirmation emails and tracking numbers.

You will not be charged additional shipping fees because of a split shipment unless otherwise stated at checkout.

10. PRE-ORDERS

If your order contains both pre-order and ready-to-ship items, your order may be shipped once all items are available unless otherwise specified.

The estimated shipping date for pre-order items will be stated on the relevant product page.

11. CONTACT

For any questions regarding your order or shipping, please contact us:

connect @afrspes.com

Please include your order number in your message so that we can assist you as quickly as possible.


AFR

We appreciate your patience and trust in AFR.
Every order is prepared with care.

I’d recommend using this as the base policy, but before publishing it, replace the placeholders and confirm your actual shipping costs/times. For a small fashion brand, it’s also useful to have separate Returns & Exchanges, Terms & Conditions, and Privacy Policy pages so the website feels complete and professional.